Your privacy is critically important to us. This policy explains what information we collect, how we use it, and the steps we take to protect it, particularly in the context of our IT Autopilot and AI Copilot features.
1. Information We Collect
We collect several different types of information for various purposes to provide and improve our Service to you.
- Personal Data: While using our Service, we may ask you to provide us with personally identifiable information, including email address, name, payment information (processed by a third party), and login credentials.
- Usage Data: We automatically collect information about how the Service is accessed and used. This Usage Data may include your computers Internet Protocol (IP) address, browser type, pages visited, and other diagnostic data.
- AI Copilot Data: Data input into the AI Copilot (such as business descriptions or editing prompts) is processed to generate content, but it is not used to train the underlying public AI model or shared externally, except as necessary to provide the service.
2. How We Use Your Data
We use the collected data for various purposes, primarily to maintain and enhance the automation features of our platform.
- To Provide and Maintain the Service: Including monitoring IT Autopilot functions and ensuring your website is running efficiently.
- To Notify You About Changes: Informing you of changes to our Service, features, or Terms.
- To Provide Customer Support: Responding to your inquiries and troubleshooting issues.
- To Analyze Usage: Understanding how users interact with the AI Copilot and the editor to improve the user experience and automation quality.
- To Manage Payments: Processing transactions and managing subscriptions.
3. Data Security and IT Autopilot
The security of your data is paramount, and we employ robust measures to protect it.
- Security Measures: We implement industry-standard security practices, including encryption and secure server hosting, to protect your Personal Data.
- IT Autopilot Role: The IT Autopilot feature is actively involved in security, performing automated malware scans, managing server-side security patches, and ensuring the secure storage of website backups.
- Data Breaches: In the event of a data breach, we will notify affected users and relevant authorities in accordance with applicable law.
4. Disclosure of Data
We may share your personal information in the following situations.
- Service Providers: We may employ third-party companies and individuals to facilitate our Service (e.g., payment processors, analytics providers).
- Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation.
5. Your Data Protection Rights
Depending on your location, you may have specific rights regarding your Personal Data.
- Access and Portability: The right to request access to and receive a copy of your Personal Data.
- Rectification: The right to have inaccurate or incomplete information corrected.
- Deletion (Right to be Forgotten): The right to request the deletion of your Personal Data, subject to certain legal obligations.